What Does It Mean When Xbox Live Core Services Are Experiencing Issues

The 'Sorry, this profile tin't connect to Xbox live on this console' error appears when the user is trying to play an Xbox360 backward-compatible game on an Xbox One console. For all users, the Xbox Alive membership is working normally as they tin play Xbox Gilt Carte du jour games and use online features with no problems. This trouble seems to exist restricted to astern-compatible games that are beingness launched on Xbox One console (they play merely fine on Xbox360).

Deplorable, this profile can't connect to Xbox live on this console on Xbox One

What's causing the 'This Profile Can't connect to Xbox Live on this Console' Fault?

Here's a list of things that might ultimately cause the 'This Profile Can't connect to Xbox Live on this Console' error:

Xbox Live Core Service consequence – As it turns out, the inability to play backward-compatible games can too be caused past a server result that is beyond the stop-user command. Scheduled maintenances and DDoS attacks on the Xbox servers in your area might make information technology impossible for your panel to validate ownership. In this case, the merely viable set up is to wait for the effect to be fixed by Microsoft's engineers.
Glitched Temp data – Some other potential cause that might be responsible for this upshot is some kind of corrupted data that is currently existence stored in the temp binder of your Xbox I Console. if this scenario is applicable, you should be able to fix the trouble by performing a power-cycling procedure to remove temp data and bleed the power capacitors of your console.
Corrupted Local 360 Storage folder – If you previously had an unexpected console pause when playing a backward-uniform game, some files located in the Local360 binder may have become corrupted. In this case, you should be able to fix the result by deleting the folder using the archetype Xbox 360 interface.
Xbox profile is stuck in a limbo state – Another crusade that volition cause this behavior is an Xbox profile that is stuck in the middle of the signing process. Since the backward-compatibility feature needs to validate ownership, information technology will not exist able to do and so unless you sign out & in your Xbox Ane profile.
Bone corruption – In some rare circumstances, you might encounter this issue due to some corrupted firmware or software components that cannot be repaired conventionally. In this case, you should be able to resolve the issue past resetting every system component via a soft reset process.

Method i: Checking the status of Xbox Alive Servers

Before we advance further to other repair strategies, it'due south important to start this troubleshooting guide by making sure that the issue is not across your control. Go along in mind that it's also possible that a temporary problem with the Xbox Live servers is responsible for your console's disability to play backward compatible games.

Whenever this problem occurs, it is typically due to two primary causes – There's either a scheduled maintenance menses or there'south some kind of unexpected outage consequence (a DDoS attack or an unexpected problem with the servers in your area).

If the cadre services are down, your game ownership will non be validated, so you will not exist able to play the astern-uniform game. In case you think this scenario might be applicable, visit this link (here) and verify if any core services are currently non operational or are functioning with limited capabilities.

Verifying the status of the Xbox live services

If this investigation ends upwardly revealing a server event that is beyond your control, there isn't much else you tin can do other than wait for Microsoft'due south engineers to set the problem. Be sure to bank check the Xbox Status page regularly until you come across that the trouble has been resolved.

However, if the investigation didn't point towards whatsoever server bug, move direct to the side by side method below for a different set up of instructions that will resolve the issue if it'due south occurring locally.

Method 2: Performing a Power-bicycle

If you lot've previously confirmed that the problem is only occurring locally and it isn't caused past a server effect, temporary files are likely beingness responsible for the bogeyman of the Sorry, this profile can't connect to Xbox live on this panel' fault.

The most efficient way of resolving the error message, in this case, is to perform a power bicycle. A power-cycling process will clean the vast majority of temporary files that might cause this mistake code without affecting whatsoever of your games, applications and user preferences.

Several affected users accept confirmed that they managed to resolve the issue entirely after following the instructions below. Hither's a quick guide on performing a power-cycling process on your Xbox Ane panel:

Start the operation by ensuring that your panel is fully powered on and is non currently in hibernation.
Then, press the Xbox button on the front of your panel and keep information technology pressed for near 10 seconds (or until the front LED stops flashing). Later you meet this occurring, release the push and wait until the power is cut off completely.

Perform a hard reset on Xbox Ane
Once your panel is no longer showing any activity signs, expect for a full minute or so. To ensure that the process is succesfull, y'all can also effort to disconnect the cablevision from the ability outlet.
Turn your console back on once again by pressing the panel Xbox button one time over again. But this time, go far a short press only. During the next startup sequence, proceed an eye out for the Xbox animation sequence. If you lot see it, information technology's confirmation that the ability-cycling procedure was successful.

Xbox One starting animation
Once the startup sequence is complete, effort to play the backward-uniform game over again and see if the issue is resolved.

If you're even so encountering the 'Sorry, this profile tin't connect to Xbox live on this console' error while trying to launch the game, move downwardly to the adjacent method below.

Method 3: Deleting the local Xbox 360 storage (on Xbox 1)

Equally it turns out, the 'Sorry, this contour can't connect to Xbox live on this console' error can also occur due to some kind of file corruption within your Local360 Storage binder. This is normally hidden from view and can be easily accessed later on you try to launch the backward-compatible game.

Several affected users take confirmed that they managed to gear up the upshot past accessing the Storage Management section of the classic Xbox 360 interface and deleting the Xbox360 contour. After doing this, restarting the console and configuring it one time again, they were able to play the backward-compatible game with no issues.

Here'south a quick guide on deleting the local Xbox 360 storage on your Xbox Ane console:

Launch the backward-compatible game from your Xbox One panel. When you lot run into the error message, printing the Xbox button on your controller to bring out the classic Xbox 360 interface.
Once you're within the Xbox Guide menu, navigate to Manage Storage and printing A to access it. Choose Yeah at the Manage Storage confirmation prompt.

Accessing the Manage Storage carte of the classic Xbox360 interface.
Once you're inside the Storage Management window, select the Profiles folder and hit the A button to access information technology.

Accessing the Profiles folder
From the side by side carte, select your local contour and press the Y button to schedule it for deletion. Next, select Yeah at the confirmation prompt to confirm the functioning, and so wait for it to complete.
Once the local Xbox 360 space has been cleared, attempt to play the backward-uniform game again and see if the consequence is now resolved.

If you lot're still encountering the same 'Pitiful, this profile can't connect to Xbox live on this console' error, motility down to the adjacent method beneath.

Method four: Re-initiating the Xbox One Profile

If you've come this far without a viable fix, probable, the event is occurring due to some kind of inconsistency with the contour that you're currently signed in with.

Several users that were likewise struggling to resolve the 'Lamentable, this profile tin't connect to Xbox live on this console' error has confirmed that they were finally able to play backward-compatible games after they removed & re-added their Xbox account.

Here'south a quick guide on how to exercise this on your Xbox I console:

On your Xbox One controller, printing the Xbox push one then select the Settings icon via the newly appeared guide menu. Then, move over to the right-hand or left-hand (depending on your user preferences) and choose All Settings.

Opening All settings – Xbox
Once you lot're inside the Settings menu, get to the account tab. One time you lot get at that place, move over to the right-paw side and choose to Remove accounts.

Accessing the Remove Accounts menu
Select the account that you want to remove, then ostend the removal process.
In one case the process is consummate, restart your computer and see if the issue is resolved at the next organization startup subsequently yous sign in over again.

Signing in with your Xbox account account
Launch the backward-uniform game once again and run into if the aforementioned issue is still occurring.

If you're still encountering the same 'Distressing, this profile can't connect to Xbox live on this console' mistake, move down to the concluding method below.

Method five: Performing a soft reset

If you followed every method in a higher place and you lot're still encountering the same 'Sorry, this profile can't connect to Xbox live on this panel' fault, you're probable facing an upshot with some arrangement file that volition not go away this easily.

In this case, your only hope of resolving the consequence is to reset every firmware & software component that might be triggering this problem. For the sake of keeping your information, the best approach would exist to go for a soft reset.

A soft reset will allow you to refresh every operating system component while assuasive yous to keep all your games and data. Here's a quick guide doing a manufacturing plant reset on Xbox I:

On your Xbox I console, press the Xbox push (on your controller) one time to open up upward the guide menu. After y'all manage to get there, go to System > Settings > Arrangement > Panel Info. Once you get to the Panel Info menu, select Reset console from the newly appeared carte du jour.

Performing a soft mill reset
One time yous manage to become within the Reset console card, choose Reset and keep my games & apps from the newly appeared menu.

Soft Resetting Xbox 1
Wait until the procedure is completed since your console will restart automatically at the end of it. One time your panel boots dorsum on, attempt to play the backward-compatible game in one case again and run into if the issue is resolved now.